Refund Policy
This Refund Policy explains how refunds and credit adjustments work when you purchase credits or paid features from FooFoo.AI. It is part of your agreement with us together with our Terms of Service. We may update this policy; the date at the bottom shows the latest version.
This policy is not legal advice. Have qualified counsel review it for your jurisdiction and payment processors.
1. What you are buying
FooFoo.AI sells digital credits and access to AI-assisted generation and editing delivered online. Results depend on your inputs, prompts, and third-party AI systems. We do not guarantee a particular aesthetic outcome, likeness, or that every generation will meet your subjective expectations.
2. Credits and consumption
- Credits are non-transferable unless we say otherwise in writing.
- When a generation or edit completes successfully and you receive the output (or it is available in your account), the credits used for that operation are considered consumed.
- Unused credits do not expire unless we notify you otherwise in these terms or at purchase.
3. When we may issue a refund or credit adjustment
We may refund money to your original payment method or restore credits (including automatic credit refunds in our systems) when:
- There was a duplicate charge, incorrect amount, or other billing error caused by our payment systems, and you notify us promptly with reasonable evidence.
- You paid but credits were not added to your account due to an error on our side, and we cannot correct the balance within a reasonable time.
- A generation or edit fails due to a technical error on our side after credits were deducted, and our systems or support confirm the failure—consistent with how we automatically refund credits for certain failed operations where implemented in the product.
- A refund or remedy is required by applicable law in your jurisdiction.
Time limits: contact support@foofoo.ai or use our Contact page at https://foofoo.ai/contact within fourteen (14) days of the charge or failed operation, unless a longer period is required by law. Older requests may be denied for inability to verify records.
4. When we typically do not issue refunds
To keep pricing fair and prevent abuse of consumable AI resources, we generally do not refund money or restore credits in these situations:
- Subjective dissatisfaction (for example: you dislike the style, background, pose, lighting, or overall “look”) when the service delivered completed outputs and operated as described.
- You already used credits for successful generations or edits, including when you downloaded, exported, or otherwise used the outputs.
- Poor results caused primarily by inputs that violate our guidelines (e.g. unusable uploads, disallowed content, or unclear prompts), or by limitations of third-party AI that are outside our reasonable control.
- Chargebacks or payment disputes opened with your bank or card issuer before you give us a chance to investigate—see section 6.
- Promotional credits, bonuses, or free trials except where we explicitly state otherwise.
Nothing in this section limits mandatory consumer rights where they apply.
5. How to request a refund or adjustment
- Email support@foofoo.ai with the email on your account, date of purchase, amount, and a short description of the issue.
- We aim to respond within a few business days. Approved refunds to cards typically post within 5–10 business days, depending on your bank.
6. Chargebacks and payment disputes
If you initiate a chargeback or payment dispute, we may suspend your account pending resolution. Fraudulent or abusive disputes may result in termination and reporting to processors. Please contact us first so we can resolve legitimate issues.
7. No satisfaction guarantee
Except as stated above or required by law, purchases are not covered by a general “money-back if you are unhappy” guarantee. AI output is inherently variable.
8. Contact
Questions: support@foofoo.ai or https://foofoo.ai/contact